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01 EC / DTC Fulfillment

Delight every customer with fast, flawless delivery.

Multi-channel direct-to-consumer fulfillment that's accurate to 99.9%, rate-shopped on every order, and fast enough to turn first-time buyers into repeat customers.

Shopify / Amazon / TikTokSame-day cutoffBranded unboxingReturns handled
The Challenge

Which sounds like you right now?

Pick your current setup to see the problems it creates — and exactly how Glowkey fixes them.

The ceiling you hit self-fulfilling
What in-house shipping quietly costs a growing brand
  • Time you don't have — packing eats the hours you should spend on product & growth
  • Retail-rate shipping — no carrier discounts means every label erodes margin
  • Peak-season chaos — Q4 and drops overwhelm a manual process
  • Costly mistakes — mis-picks, delays and refunds hurt reviews and repeat rate
  • No room to grow — you can't add channels or SKUs without more people
SolutionHand it off and get your time back
  • We pick, pack & ship — you focus on marketing and product
  • Corporate carrier rates — 60%+ off list domestic, rate-shopped per order
  • Scales instantly — 100 or 10,000 orders, same platform and team
  • Barcode-verified accuracy — 99.9% correct, with returns handled for you
Talk about my setup
In-house vs Glowkey

What changes when you stop packing orders yourself.

The numbers make the case louder than the boxes on your floor.

Metric
Self-fulfillment
Glowkey
Shipping rates
Retail / no discount
60%+ off list, rate-shopped
Your time
Hours a day packing
Back to growth
Order accuracy
Manual, error-prone
99.9% barcode-verified
Peak season
Overwhelmed
Absorbed automatically
Room to scale
Hire & hope
Add channels instantly
The 3PL that's holding you back
Why brands leave their current fulfillment partner
  • Surprise invoices — unclear fees and add-ons you can't predict
  • Shipping errors — wrong items and delays land on your reviews
  • No real support — ticket queues and no one who knows your account
  • Too small to matter — big 3PLs treat growing brands as an afterthought
SolutionSwitch to a partner built for your size
  • Transparent pricing — usage-based, no order minimums, no hidden costs
  • 99.9% accuracy — barcode-verified picking on every order
  • A dedicated specialist — a real person who knows your account
  • Smooth migration — we plan the switch so orders never stop
Plan my switch
Other 3PL vs Glowkey

Why brands make the move to Glowkey.

Quality, cost and support — the things that actually change after you switch.

Metric
Typical 3PL
Glowkey
Pricing
Opaque, add-ons
Transparent, usage-based
Minimums
Volume commitments
None
Support
Ticket queue
Dedicated specialist
Accuracy
Varies
99.9% verified
Onboarding
Slow, risky
~1 week, guided
Service Flow — DTC

Six steps from inbound to returns, under one roof.

Your inventory lands in LA, we receive and put it away by SKU, then pick, pack and ship every order with barcode-verified accuracy — and handle the returns when they come back.

6STEPSInbound → returns
1–3dayRegional delivery
60%+Off list shipping
01
Receiving

Inbound

We receive your shipments, verify piece counts against the ASN, and register every SKU into the WMS.

PointSKU-level checks for zero discrepancies.
02
Inspection

QCOPTION

Condition, count and damage checks. Labeling, barcoding and re-packing where your products need it.

PointCatch issues before they ship.
03
Storage

Put-away

Stored under secure, climate-appropriate conditions using free-location slotting for speed and density.

PointHigh density keeps storage costs low.
04
Pick & Pack

Fulfillment

Orders sync automatically from Shopify, Amazon & more. We pick, add inserts or kits, and pack to your brand spec.

PointAutomation + people = fast & accurate.
05
Delivery

Shipping

Rate-shopped across UPS, FedEx, USPS & regional carriers on our accounts, with tracking and delay alerts.

PointSpeed × cost for happier customers.
06
Returns

Returns

We inspect returns, restock resalable items, and apply your disposition rules — all reported in your dashboard.

PointReturns data that lifts repeat rate.

← Scroll to see all steps →

01Store & marketplace sync

Real-time order and inventory sync across every channel you sell on, from one platform.

02Barcode-verified picking

Scan-verified at every step so what ships is exactly what was ordered — 99.9% accurate.

03Branded packing & kitting

Custom boxes, inserts, gift notes, bundles and multipacks — packed to your exact spec.

04Rate-shopped shipping

Every order priced across carriers on our corporate accounts for 60%+ savings off list.

05Returns & exchanges

Inspection, restock and disposition rules, with exchange re-ships handled in-house.

06A dedicated specialist

One point of contact who knows your account and picks up when you call.

Our Platform

Inventory and orders, live
real-time WMS visibility

Connect your store and marketplaces once. Orders flow in automatically, inventory updates in real time, and you always know exactly what's in stock and what's shipped.

Open API & EDI

Shopify, Amazon, eBay, WooCommerce & custom

Real-time inventory

SKU-level stock and order status, always current

Free-location storage

Higher density keeps your storage costs down

Simple dashboard

Check stock and pull reports yourself, anytime

Explore the platform
Glowkey WMS operations dashboard
Trusted integrations for growth

Standard connections to the platforms and carriers you already use — Shopify, Amazon, Walmart, eBay, TikTok Shop, UPS, FedEx, USPS and more. Open API means anything else connects too.

ShopifyAmazonWalmarteBayTikTok ShopWooCommerceUPSFedExUSPSShipStation ShopifyAmazonWalmarteBayTikTok ShopWooCommerceUPSFedExUSPSShipStation
FAQ

DTC fulfillment, answered.

The questions brands ask us most before they switch.

QHow fast can we go live?
Most brands are live in about a week — connect your store, ship us inventory, and we handle receiving, QC and put-away so orders start flowing.
QDo you work with small or new brands?
Yes — that's who we're built for. No order minimums, small-lot and test runs welcome, and a dedicated specialist from day one.
QWhat's the cutoff for same-day shipping?
Orders placed before the daily cutoff ship the same day. We'll confirm the exact window for your account during onboarding.
QCan you use my own boxes and inserts?
Absolutely. We pack to your brand spec — custom mailers, boxes, tissue, inserts, gift notes and kitting are all supported.
QHow do you keep shipping costs down?
Corporate carrier rates (60%+ off list domestic), automated rate shopping per order, and West Coast zone advantages to more of the country.

Ready to speed up your DTC shipping?

Get a custom quote in 1–2 business days.

Get my quote